Who We Are Header
table of office workers in a city

Who We Are

Ferrum Technology Services is a U.S.-based IT partner founded in 2007 and headquartered in Elgin, Illinois. For nearly 20 years, we've delivered enterprise-grade solutions to small and mid-sized businesses-locally and internationally. As our clients grow, we provide flexible, scalable support across time zones and industries.

Our strength lies in the variety of our services and the expertise of our certified professionals, dedicated to solving complex challenges through secure, smart, and scalable tech.

"Strength from Variety, Excellence from Experience." Ferrum, Latin for iron, reflects our core: resilient, reliable, and built to support your business with strength.

Our Story: A Timeline of Growth

Charting our evolution through innovation, partnerships, and service excellence. 

Early Recognition and Strategic Partnerships

Spoke at Digium, featured on Sangoma's panel, and named C’Beyond’s preferred PBX installer.

Expanding Thought Leadership

Panelist at Pax8 and contributor alongside leading IT partners.

Scaling Nationwide

Expanded our capabilities to deliver consistent, expert support across the U.S. 

Innovation in Support

Launched Halo to elevate client experience through smarter, faster support.

Security-First Growth

Named to CRN’s 2025 Top 500 MSPs for Security. 

Always-On Service Commitment

Rolled out 24/7/365 support to meet the demands of modern, always-connected businesses. 

Core of Ferrum

At the heart of everything we do are the principles that define us. Our Mission, Vision, and Culture. They shape how we lead, how we serve, and how we grow.

Missionicon of flag
To empower businesses through intelligent, secure, and strategic technology solutions backed by trusted partnerships and delivered by a team of professionals who never stop learning.
Visionicon of eye
To be the most trusted IT partner for growing businesses worldwide, known for adaptability, innovation, and exceptional client care.
Cultureicon of people
We value progress over perfection and encourage curiosity, learning, and bringing our best every day. Our culture is built on trust, accountability, and a shared commitment to helping our team and clients succeed.
Code background

Meet the Team

Shaun Lang

Humanizing IT through innovation, best-in-class solutions, and a delightfully quirky team to drive impactful growth.

Shaun Lang

Chief Experience Officer

Betsy Stephenson

Loves making things run smoothly, always bridging client needs with team coordination and care.

Betsy Stephenson

Service Delivery Coordinator

Saulo Arcoverde

Secures what matters most. A steady hand in security and strategy, always ready to protect and guide.

Saulo Arcoverde

vCISO / Service Desk Engineer

Hector Bustamante

A hands-on problem solver who shows up ready to help, every time.

Hector Bustamante

IT Support Technician

Ric Arellano

Keeps Ferrum moving by sourcing what we need—on time, with heart, and with the bigger picture in mind.

Ric Arellano

Purchasing & Resource Coordinator

James Scarberry

Solves problems with precision and heart, bridging deep tech knowledge with reliable support every day.

James Scarberry

Lead Developer / Service Desk Engineer

Mohamed El-Khateeb

Brings calm, clarity, and consistency to every client interaction—solving IT issues with care.

Mohamed El-Khateeb

Service Desk Engineer II

Luka Petras

IT Team Leader with extensive experience in both enterprise and small-business environments. Focused on quality, stability, and effective teamwork.

Luka Petras

Service Desk - Team Lead

Angelica Acabal

Shapes the Ferrum brand through thoughtful content, design, and strategy—bringing vision to every touchpoint.

Angelica Acabal

Marketing & Design Coordinator

Filip Radovanovic

Provides remote IT support with a calm, client-first approach—resolving hardware, software, and connectivity issues efficiently.

Filip Radovanovic

IT Support Specialist

Elward Crianza

Builds and maintains digital systems with a strong foundation in scalable development and user-centered thinking.

Elward Crianza

Developer

Josh Lalloo

Delivers prompt and practical tech support, ensuring clients feel heard, helped, and empowered.

Josh Lalloo

Service Desk Engineer

Alfonzo Martinez

Provides hands-on support and troubleshooting with a friendly, client-first mindset that gets things done right.

Alfonzo Martinez

IT Support Specialist

Ray Cortel

Provides hands-on support and troubleshooting with a friendly, client-first mindset that gets things done right.

Ray Cortel

IT Support Specialist

Code background

Feedback That Drives Us Forward

How Strong Is Your IT?

See what’s working. Uncover gaps and find smarter ways to strengthen your IT.

Start Free Assessment
Code background