Who We Are

Ferrum Technology Services is a U.S.-based IT partner founded in 2007 and headquartered in Elgin, Illinois. For nearly 20 years, we’ve delivered enterprise-grade solutions to small and mid-sized businesses, both locally and internationally. As our clients grow, we provide flexible, scalable support across time zones and industries.

Our strength lies in the breadth of our services and the expertise of our certified professionals. We help organizations navigate complex challenges through secure, practical, and scalable technology solutions.

“Strength from Variety, Excellence from Experience.” Ferrum, Latin for iron, reflects our foundation: resilient, reliable, and built to support businesses with consistency and strength.

Our Story: A Timeline of Growth

Charting our evolution through innovation, partnerships, and service excellence.

Early Recognition and Strategic Partnerships

Spoke at Digium, featured on Sangoma's panel, and named C’Beyond’s preferred PBX installer.

Expanding Thought Leadership

Panelist at Pax8 and contributor alongside leading IT partners.

Scaling Nationwide

Expanded our capabilities to deliver consistent, expert support across the U.S.

Innovation in Support

Launched Halo to elevate client experience through smarter, faster support.

Security-First Growth

Named to CRN’s 2025 Top 500 MSPs for Security.

Always-On Service Commitment

Rolled out 24/7/365 support to meet the demands of modern, always-connected businesses.

Core of Ferrum

At the heart of everything we do are the principles that define us. Our Mission, Vision, and Culture. They shape how we lead, how we serve, and how we grow.

Mission: To empower businesses through intelligent, secure, and strategic technology solutions backed by trusted partnerships and delivered by a team of professionals who never stop learning.

Vision: To be the most trusted IT partner for growing businesses worldwide, known for adaptability, innovation, and exceptional client care.

Culture: We value progress over perfection and encourage curiosity, learning, and bringing our best every day. Our culture is built on trust, accountability, and a shared commitment to helping our team and clients succeed.

Meet the Team

Humanizing IT through innovation, best-in-class solutions, and a delightfully quirky team to drive impactful growth.

Shaun Lang

Chief Experience Officer

I love trees, books, visiting Capitol Buildings, hiking, and exploring: "The world is a book, and those who do not travel read only one page."

Rick Sherman

Chief Revenue Officer

Loves making things run smoothly, always bridging client needs with team coordination and care.

Betsy Stephenson

Service Delivery Coordinator

Piano player and fitness enthusiast, dog lover, animal rescuer, and natural connector with a passion for helping people find the right fit.

Amy Burchett

Business Development Manager

Leading Ferrum’s cybersecurity operations through technical expertise and strong leadership background. Innovating, empowering teams, safeguarding compliance and driving strategic resilience.

Saulo Arcoverde

Chief Information Security Officer

A hands-on problem solver who shows up ready to help, every time.

Hector Bustamante

IT Support Technician

2X National Cheerleading Champion, dog dad, and collector of Popmart knick-knacks.

Ric Arellano

Purchasing & Resource Coordinator

Solves problems with precision, bridging deep tech knowledge with reliable support every day.

James Scarberry

Lead Developer / Service Desk Engineer

Brings calm, clarity, and consistency to every client interaction—solving IT issues with care.

Mohamed El-Khateeb

Sr. Managed Solutions Specialist

IT Team Leader with extensive experience in both enterprise and small-business environments. Focused on quality, stability, and effective teamwork.

Luka Petras

Service Desk - Team Lead

Part-time techie and gamer, full-time creative fueled by matcha — drawn to nature, driven by purpose, with a soft spot for stray animals.

Angelica Acabal

Marketing & Design Coordinator

Builds and maintains digital systems with a strong foundation in scalable development and user-centered thinking.

Elward Crianza

Developer

Delivers prompt and practical tech support, ensuring clients feel heard, helped, and empowered.

Josh Lalloo

Service Desk Engineer

Software developer with experience creating innovative digital solutions: applications, websites, custom systems, and technology integrations.

Alexander Diaz

Developer

Provides remote IT support with a calm, client-first approach—resolving hardware, software, and connectivity issues efficiently.

Filip Radovanovic

IT Support Specialist

I’m all about teamwork, juggling accounting and admin magic to make sure our clients and crew thrive—one spreadsheet at a time!

JulieAnn De Guzman

Accounting and Finance Coordinator

IT support and cybersecurity expert skilled in networking and PowerShell automation, dedicated to solving problems, securing systems, and keeping client technology reliable.

Huzaifa Sheikh

IT Support Technician

Who We Are

Our Story: A Timeline of Growth

Core of Ferrum

Meet the Team

Partner Vendors

Feedback That Drives Us Forward

The Small Business IT Buyers Guide

Latest and Greatest in Tech

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Before Q2 Growth: Audit Access, Capacity, and Control