Ferrum Technology Services Blog

The pandemic placed a heavy emphasis on the capabilities for organizations to shift to remote operations, and if you were one of the many companies to seek additional equipment and hardware to make this happen, you might have noticed a lack of product out there. The global chip shortage has made it difficult for companies to procure new equipment, but there is another darker side to this story, particularly in regards to issues in the supply chain.

With all the communication tools that businesses use today, there still is no tool you depend on as much as you do your telephone system. Unfortunately for small businesses, the telephone system can be expensive and hard to manage. However, there is a way for you to get a full-featured telephone service with some of the most important communication tools, for a fraction of the price that you currently pay for your current telephone system. That way is through incorporating a VoIP system. 

Technology supply chains have been world-renowned for being some of the most dynamic and strongest for over a decade. Currently, companies are having problems procuring computers and networking equipment because of a global shortage of computer chips. Let’s take a look at the issue in today’s blog. 

When the pandemic hit early in 2020, many business owners didn’t understand the situation they were about to face. Many businesses didn’t have the technology in place to support remote work, and the ones that did likely had employees that weren’t prepared for the responsibilities that come with working from home. Now, as millions of people are getting vaccinated and governments are slowly lifting restrictions, the question becomes: What now?

Revenue generation is the name of the game for every business and sometimes technology is looked on as more of a hindrance to profitability than a tool to cultivate it. To turn this notion around, a business needs to make strategic investments that will return some type of benefit, whether that be the availability of alternate revenue streams, a boost in productivity, improved collaboration, and more. Today, let’s take a look at some ways that businesses can invest in their IT and improve their profitability as a result. 

We’re right in the middle of tax season and accountants are having to manage potential attacks on their data. Since people depend on your organization to keep their most sensitive information secure, having an effective strategy to protect that information is extremely important. As an IT service provider, we have solutions to help accountants handle this issue. Let’s take a look. 

There is no denying that, as far as Christmas days go, 2020’s is much different than most of us are used to. Instead of visiting with family and friends, most of us are remaining at home and awaiting the normalcy that a vaccine to COVID-19 will bring. With that normalcy, we also anticipate a return to something like typical business operations.

2020 is finally coming to a close. It has been an extraordinarily long year for most small businesses. Even if yours hasn’t seen a lot of the financial problems that thousands of businesses are seeing, you've definitely had to make some major adjustments that often come with additional cost. Through it all, one part of your business has been a rock, your people. 

Your IT budget might be a mess or it might be on point, but regardless of where you are on that front, you’ll come to face some situations that could be handled better. Today, you can optimize some of the most egregious financial requirements your business has regarding your technology--its IT support costs--by translating the unpredictably variable costs you likely deal with now for your support, to the much more sustainable agreement that a managed service provider will operate through.

COVID-19 is still a factor that businesses need to consider, especially in terms of their continued operations. With major adjustments required to stay open, many small and medium-sized businesses will need to accept the situation their business is in and implement changes. Fortunately, research that Salesforce summarized in their fourth Small & Medium Business Trends Report suggests that this is happening.

A lot is being made about running smarter businesses. Two terms you typically hear during this conversation are business intelligence and business analysis. This month, we will take a look at the two terms, decipher their meaning, how they are different from one another, and how they can help you determine the resources a business needs to improve itself. 

As so many businesses have had to close their doors recently, remote work has become a very popular option. Unfortunately, this sudden shift has not been without negative side-effects. One such byproduct of this shift has been a serious overworking problem. This is a big problem, and one that you need to address if it has presented itself in your operations.

The small business owner has to do a lot. In fact, the smaller the business, the more he/she has to do. One thing that many small business owners do is make technology decisions. By acting like the organization's CIO or CTO (short for Chief Information Officer or Chief Technology Officer, respectively), the small business owner needs to understand what his/her organization’s technology needs are. Or, he/she needs to outsource that role. 

A great many businesses nowadays have discovered the benefits of using the solutions available through improvements to the technology that has been around for decades - just not in its current form. One prime example is the use of Voice over Internet Protocol to fulfill a business’ telephony needs. By its nature, VoIP offers a variety of useful features - which we’ll review in part here.

2020 is just a week old, and as a technology company, we are proud to promote the use of technology. To celebrate 2020, we thought it would be interesting to take a look at just how far technology has come in the past 50 years. 

You always read about the multitude of ways you can improve your business, but next to zero of them talk about what amounts to the elephant in the room: your staff. The workforce is a massive expense for most businesses; and, if it isn’t, it’s likely because you do a lot of things yourself. So, knowing that it becomes important to understand the financials around the people you have working for you. Basically, each worker has a number, and if you are getting that number out of their efforts, interfering with their work dynamic (to try to get more out of them) may actually have the opposite effect. 

Businesses rely on a lot of different software solutions to complete their processes. Many are based on a given business’ industry, but there are a few types that every business should involve in their operations. Let’s review what they are, and how they can be beneficial to you.

Productivity is a hot-button issue in the workplace. On one hand, you want to make sure that your employees have all the tools they need to succeed. On the other, you need to be sure that they are using the tools to get their work done and remain as productive as possible. How can you be sure that your employees are staying on-task and focused? It starts by understanding their motivations and their long-term goals.

Let’s run through a quick scenario: your company’s computing infrastructure is infected with ransomware. Fortunately, you have an offsite backup, so you are able to restore your systems without too much trouble, other than the time you’ve lost. As you investigate the root cause, you discover that one of your employees allowed the ransomware in by falling for a phishing email. So, do you fire them?

Productivity is something that either happens or it doesn’t, but it’s important to keep in mind that nobody can work at optimal efficiency at all times. This doesn’t mean you can’t leverage some best practices to make better use of your time, though. Today we’ll examine three general ways to improve your productivity, including examples of how to make them happen.