Give us a call

Ferrum Technology Services Blog

Ferrum Technology Services has been serving the Elgin area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Switchvox Call Forwarding to external number

switchvoxbest2-lowres

We get a large numebr of requests to have a user's extension forwarded to their cellular phone or other external number.

Here's how:

  • Log in to your Switchvox as your extension.
  • Navigate to Settings -> Call Rules
  • Under "Unanswered Call Rule Sets", click "Add New Rule Set"
  • Type a name (e.g. "Forward to cellular")
  • Save Ruleset Settings
  • In the dropdown select "Call Cascade" and click "Add Rule"
  • Type the phone number you would like to forward the calls to in the space provided, and click "Save".

Things to remember:

  • Call Forward is only for forwarding calls to another *internal* extension. Call Cascade is for forwarding calls to a number outside of your phone system.
  • You must enter any prepend for reaching an outside line in the phone number space (e.g. 918025551212) or the call will fail.

Do you want to make thing even easier? Ferrum Technology Services has a whole line of managed services to take care of everything for you - literally everything. What could be easier? Call us today at (847) 697-3282 to learn more!

Tip of the Week: Enable Multi-Factor Authenticatio...
Hackers, Take the Wheel
 

Comments

No comments made yet. Be the first to submit a comment
Guest
Already Registered? Login Here
Guest
Thursday, 07 November 2024

Captcha Image

Blog Archive

2012
January
February
March
April
May
June
July
August
September
October
November
December
2011
January
February
March
April
May
June
July
August
September
October
November
December
2010
January
February
March
April
May
June
July
August
September
October
November
December
2009
January
February
March
April
May
June
July
August
September
October
November
December
2008
January
February
March
April
May
June
July
August
September
October
November
December
2007
January
February
March
April
May
June
July
August
September
October
November
December

Mobile? Grab this Article

QR Code

Contact us

Learn more about what Ferrum Technology Services can do for your business.