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Ferrum Technology Services has been serving the Elgin area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How Business Communications Have Changed in Recent Years

How Business Communications Have Changed in Recent Years

Some businesses spend entirely too much on their communication tools, while others spend entirely too little. But it’s not easy to nail down communication in any case. Today, we want to help you explore some of the tools out there.

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Six Benefits of Unified Communications

Six Benefits of Unified Communications

Unifying communications for small businesses can significantly enhance efficiency and improve overall business performance. Unfortunately, the process isn’t as easy as saying you are going to do it. Let’s look at some of the benefits of a unified communications platform.

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What’s Unique About Wi-Fi Calling?

What’s Unique About Wi-Fi Calling?

We all use smartphones to make phone calls. It’s a daily occurrence, whether it’s through your data plan or Wi-Fi calling. If you don’t know what Wi-Fi calling is, we’d love to explain to you how it works and what it does to help you with your important communications.

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Voice over IP: Changing Communications One Office at a Time

Voice over IP: Changing Communications One Office at a Time

Communications are incredibly important for businesses, but it’s easy to let the other parts of your technology infrastructure take priority. One of the greatest ways businesses can prioritize communications and cut costs is by implementing a VoIP ( Voice over Internet Protocol) system. With the right setup, your business can revolutionize its telephony system and streamline communications across your organization.

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VoIP Can Be a Powerful Communications Solution for Your SMB

VoIP Can Be a Powerful Communications Solution for Your SMB

Does your business effectively use its technology for communication and telecommunications? Your typical business phone system is a costly solution. Thankfully, developments in favor of Voice over Internet Protocol (VoIP) mean that it’s a more cost-effective solution for most SMBs. Not only can you implement the solutions you know and love, but you can integrate with other effective technologies like video conferencing and remote communications to create a much more effective phone system.

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Modern Communication Problems Require Modern Solutions

Modern Communication Problems Require Modern Solutions

Small businesses might not be used to having high-quality or top-tier communication solutions available to them, but in today’s fast-paced business environment, they need them to keep up with the many challenges SMBs face. After all, SMBs need all the tools they can muster to outpace the competition. Let’s go over some communication tools that can help you get there.

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VoIP Will Transform Your Business’ Communications

VoIP Will Transform Your Business’ Communications

With Voice over Internet Protocol, or VoIP, your business can change the way it communicates and operates for the better. While it might seem like a fancier version of your current telephone infrastructure, it is much more than that; it’s a communications platform that is designed to be flexible, scalable, and dynamic in accordance with your business’ needs.

Let’s explore what your business stands to gain from a quality VoIP solution.

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What is VoIP, and What Makes It Good for My Business?

What is VoIP, and What Makes It Good for My Business?

Communications are often the unsung hero in business operations, enabling all others to some degree. As a result, investing in the right tools can very much give your business a boost—and nowadays, the right tool for your communication needs is something called Voice over Internet Protocol, or VoIP, telephony.

Let’s go over what VoIP is, and why it’s the better option for your business.

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Businesses See a Lot of Value from This Trifecta of Communication Tools

Businesses See a Lot of Value from This Trifecta of Communication Tools

Communication is known for being the key to any successful relationship, and a business relationship is no exception. The benefits of clear and concise communication include greatly heightened efficiency in your processes and significant cost savings to boot. However, poor communications can easily have the opposite effect. Let’s go over three tools that today’s businesses should be using to give their teams the best chance of living up to the first option.

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3 Features and Benefits of VoIP You Need to Know About

3 Features and Benefits of VoIP You Need to Know About

Does your business still use the traditional landline telephone infrastructure that is known to cause a lot of overcomplications with your communications? If so, VoIP could give you the break you need and the opportunity to push past the limitations of your old communications technology. With a cloud-hosted VoIP solution, your business can not only survive…it can thrive!

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Communications Technologies Used By SMBs

Communications Technologies Used By SMBs

Good communications can make a huge difference to the way that a business operates, but with so many options available, it’s often hard to know what to invest capital into and when to move forward with new technologies. Let’s discuss how to know when a communications tool is right for your business and how to know when it is time to upgrade. 

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Meet VoIP, the Better Option for Your Business Telephone Needs

Meet VoIP, the Better Option for Your Business Telephone Needs

Communications are critical for a business’ success, which makes it only make sense to utilize the best options available for them. Today, we’re examining an option for your telephony to see if it would make a good fit…Voice over Internet Protocol, or VoIP.

Spoiler alert: it almost certainly will.

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VoIP Is a Powerful Business Tool

VoIP Is a Powerful Business Tool

Communications are important for small businesses, but how much do you pay attention to your telephone system? While it might have been useful in the past, chances are your team members and clients are communicating with you in different ways, rendering your telephone system, more or less, obsolete—at least the traditional telephone systems, anyway.

Compared to other options like Voice over Internet Protocol, or VoIP, traditional telephone solutions are simply outdated in nature and scope. Let’s go over what you need to know about VoIP.

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6 Extremely Valuable Communications Tools for Business

6 Extremely Valuable Communications Tools for Business

Your employees will look to you to provide guidance throughout the workday, so you should do your best to use the communication mediums at your disposal to stay in touch with them. Granted, the average business has many different ways of communicating information to employees, especially in the wake of a global pandemic which forced many employees to work remotely. That said, communication is more important than ever; what services or solutions can you use to foster communication and aid your employees in their day-to-day responsibilities?

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Voice over Internet Protocol Takes Business Telephony to the Next Level

Voice over Internet Protocol Takes Business Telephony to the Next Level

Ever since the telephone made its debut in the office environment, businesses have utilized it to at least some extent. Nowadays, VoIP, or Voice over Internet Protocol, has taken the capabilities of the telephone to the next level by offering businesses even more dynamic and flexible options for communication.

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Consider These 3 Communications Options for Your Business

Consider These 3 Communications Options for Your Business

A business’ communications can do a lot. It can turn big problems into small problems and it can produce a work environment that moves things along pretty well. Unfortunately for many businesses, they just haven’t learned what technologies really work and spend a lot of time and effort trying to manage and utilize antiquated communication systems. Today, we will look at three technologies that speed up business and keep employees engaged.

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Exploring the Benefits of VoIP

Exploring the Benefits of VoIP

With so many employees working outside the confines of the office environment, communication solutions are more important now than they have ever been. While you might be used to your traditional telephone infrastructure, we’re sorry to say that it’s simply not going to cut it any longer. We recommend you make the shift to VoIP, or Voice over IP, as soon as possible.

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VoIP is the Solution to Growing Communications Costs

VoIP is the Solution to Growing Communications Costs

Investment in communications is one way that any company can improve operations and everything that comes along with them. There are many options out there to improve communications, but few have the same impact on your bottom line as Voice over Internet Protocol (VoIP).

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4 Reasons to Ditch That Landline Telephone Solution and Get VoIP

4 Reasons to Ditch That Landline Telephone Solution and Get VoIP

Believe it or not, there was a time when a technology as prevalent as the landline was an exciting new solution for businesses, but that time has long since passed. These days, there are better options available for your communications needs. In fact, these modern tools might just be powerful enough to convince you to ditch your landline entirely in favor of them!

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VoIP is a Smart Move for Your Business’ Communications

VoIP is a Smart Move for Your Business’ Communications

With all the communication tools that businesses use today, there still is no tool you depend on as much as you do your telephone system. Unfortunately for small businesses, the telephone system can be expensive and hard to manage. However, there is a way for you to get a full-featured telephone service with some of the most important communication tools, for a fraction of the price that you currently pay for your current telephone system. That way is through incorporating a VoIP system. 

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