Ferrum Technology Services Blog

There are a lot of businesses that depend on their Customer Relationship Management (CRM) platform. It’s not just used to manage their customer relationships, it also helps with production, invoicing, operations, human resources, and more. Today, we’ll take a look at the CRM and see how strategic use of this platform can help build your business. 

Properly managing and maintaining a relationship with clients, customers, and contacts is a critical part of any business, especially if the business in question is actively working to grow. This is what makes a customer relationship management system, or CRM, so useful. Let’s review a few of the signs that your business needs a CRM to stay organized.

At first glance, a customer relationship management (CRM) solution and an enterprise resource planning (ERP) solution might seem quite similar. They are both ways to help you get the most out of what you have using technology solutions, but they have specific uses in a business environment.

What’s the protocol for when your staff gets a phone call from a client or potential customer? If you don’t have a phone-answering procedure in place, then you’re winging it and you’ll end up scribbling notes and fumbling through a Rolodex to answer a customer's question. VoIP offers your business a better way to process company calls.

IT support is not without its stereotypes. These stereotypes can make for some great humor, as seen in Jimmy Fallon's Saturday Night Live character, Nick Burns, Your Company's Computer Guy. Behind every Nick Burns stereotype is a truth about poor IT service. Let's take a look at Nick to show you how we are nothing like him.

It's frustrating to do things the hard way. Although sometimes, the frustration experienced by others can be pretty entertaining to watch. One of the ripest scenarios for frustration is bad IT service caused by poor communication. Having good communication tools can save both ends of an IT support call from getting frustrated.